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Tub and Shower Door FAQ’s

Where and how do I find replacement parts? 
Call Sterling Customer Care Center at 1-800-STERLING (1-800-783-7546) in the U.S., or 001-877-680-1310. Depending upon the warranty period of your Sterling door, the part may be replaced free of charge.

What should I use (and not use) to clean my Sterling door?
Squeegee the door after each use to eliminate water spots. Avoid all harsh or abrasive cleaners. Periodically, wipe the doors with a mild detergent diluted in water to keep the glass panels and anodized aluminum parts looking new. Click here for complete care and cleaning instructions.

What level of quality can I expect from Sterling bathtub and shower doors? 
Sterling bath and shower doors are made with materials of the highest quality for long-lasting performance in the bathroom. They feature tempered glass for added safety, and top-quality guide and hinge systems, rollers, drip rails, and handles. Sterling bath and shower doors are available with a wide selection of options and features to match the unique needs of any bathroom. Door frames are made from the highest quality aluminum, and frameless doors come standard with CleanCoat technology to keep glass looking great with minimal maintenance.

How many different types of doors does Sterling manufacture? 
Please look at our shower doorsbathtub shower doors, and custom doors sections to see the full selection of doors in our catalog.

What type of glass is used in Sterling bathtub and shower doors? 
Every Sterling bath and shower door is made of 100% certified tempered safety glass, designed to minimize danger if a glass door is broken. Sterling is committed to the safety of their customers, which is why we carefully engineer our products with the user’s well-being in mind.

Does Sterling make a door big enough for a 60″ bathtub or shower? 
Yes. While the rough opening may indeed be 60″, the wallboard and tile or plastic wall sets that are installed in the actual opening are slightly smaller. Typically, a 59″ door is used for a 60″ bath.

What is the difference between framed and frameless doors? 
Frameless doors do not have aluminum pieces around the panels of the doors. This provides an open “feel” to the bathroom and an aesthetic that blends easily.

What finishes are available on Sterling bath and shower doors? 
We offer silver, matte silver, nickel, deep bronze, polished brass, and white. Finishes are door model-specific. Not all finish options are available on every Sterling door. The easiest way to determine which finish options are available for your application is to begin the door selection process. As you click through the questions, the finishes that are available in your size and style will be displayed.

What glass options are available for my door? 
We offer numerous glass patterns and textures to match any décor. However, glass options are door model-specific. Not all glass options are available on every Sterling door. Just like frame finishes, the easiest way to determine which glass options are available is to begin the door selection process. As you click through the questions, the glass options that are available in your size and style will be displayed.

What is the difference between a shower and a bathtub shower door? 
A shower door fits over a receptor, shower module, or custom tile shower. A bathtub shower door fits over a bathtub or whirlpool. A shower door is generally taller than and typically not as wide as a bath door. Shower doors rest on the threshold of the receptor, which brings them much closer to the floor than bath doors, which are secured to the bathtub ledge.

What if my walls are not plumb? 
If each wall isn’t more than 3/8″ out of plumb, we will be able to successfully install a Sterling bath or shower door.

Depending on the wall or shower surround, do I need additional support to put up a Sterling door? 
Generally, no additional support is needed unless the rough-in sheet indicates otherwise. Sterling shower doors come with wall anchors that will hold the door to the wall or shower surround. If you are remodeling or building a new home, adding a wood beam, such as a 2″ x 4″, to fasten the door to, it may provide enough support for any of the doors in our comprehensive offering.

Which Sterling door models feature CleanCoat technology? 
At the present time, all Sterling frameless doors are engineered with CleanCoat technology.

Does CleanCoat make cleaning Sterling shower and bathtub shower doors easier? 
Yes. CleanCoat is a special glass surface treatment that creates a protective barrier, making the doors easy to clean.

How should Sterling shower and bathtub shower doors with CleanCoat technology be cleaned? 
Simply wipe the doors down regularly with a soft cloth and water to keep the glass looking like new.

What is the warranty for Sterling products? 
Sterling Warranty Information 
Sterling will, at its election, repair, rectify, or replace a fixture when inspection by Sterling discloses any such defects occurring in normal usage within the time period of coverage previously stated. Sterling is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation, or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original consumer purchaser only.

To obtain warranty service, contact Sterling either through your plumbing contractor, home center, wholesaler, or dealer, or by writing Sterling, Attn: Consumer Services, 444 Highland Drive, Kohler, Wisconsin, 53044, or by calling 1-800-STERLING (1-800-783-7546).

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUPOSE ARE HEREBY DISCLAIMED. STERLING DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental, or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which vary from state/province to state/province.

This is our exclusive written warranty.